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FAQ

Frequently Asked Questions

Thank you for your interest in Acera Surgical. We hope this list of our most frequently asked questions helps you find the answers you need. If you have a question that is not answered below, please contact us at (844) 879-2237 for customer service support. 

General

How do I order products?

For your convenience, there are several options available for placing orders.  

  • Email us at: orders@acera-surgical.com
  • Call a customer service representative at: (844) 879-2237 ext. 1
  • Fax your order to: (844) 879-2237
Is it necessary to schedule a product demonstration?

Because Acera products are based on revolutionary technology, it is recommended that an Acera representative conduct a live product demonstration and be available to answer any questions related to product application and use. To schedule a visit with an Acera representative, contact us at: (844) 879-2237

How do I find billing codes for Acera products?

Billing procedures will vary based on a variety of factors. For specific information on your product of interest, please contact our reimbursement group at: (844) 879-2237, ext. 705.

What is Acera's Return Policy?

Acera accepts returns so long as they meet our designated criteria. For full details, please see our Return Goods Policy

Note: FSS customers should refer to their specific contract for applicable returned goods policy details.

What product warranties does Acera offer?

Please see our Limited Warranty and Limitations of Liability Policy for full details on Acera's warranty policy. 

Restrata

How do I store Restrata?

Restrata has a two-year shelf life from the packaging date when stored at ambient temperatures. Refer to the expiration date on the product box for details. There are no special storage or handling requirements. Store at room temperature and avoid excessive heat or humidity.

For what uses is Restrata indicated?

Restrata is indicated for several uses, including those listed below. 

  • Partial and full thickness wounds
  • Pressure sores / ulcers
  • Venous ulcers
  • Diabetic ulcers
  • Tunneled / undermined wounds
  • Surgical wounds (e.g., donor site / grafts, post-laser surgery, post-Mohs surger, podiatric wounds, dehisced wounds)
  • Trauma wounds (e.g., abrasions, lacerations, partial thickness burns, skin tears)
  • Draining wounds

For a full list and additional information, please view our Restrata Indications for Use document.

Is there a specific requirement for applying Restrata (i.e. top or bottom)?

No, there is no specific orientation required for application.

What types of dressings can be applied over Restrata?
  • Primary dressing: Non-adherent dressing.

  • Secondary dressings: For dry to light exudate, adding hydrogel is recommended. For moderate to heavy exudate, fenestrate Restrata to allow for drainage to pass through and utilize appropriate absorptive dressing.

  • Dressing products can be used safely after application of Restrata.

  • It is recommended that clinicians manage primary and secondary dressing changes as appropriate.

What sizes of Restrata are available?

Restrata is available in several sizes to reduce waste. Currently, the following sizes are available:

  • 10 x 12.5cm (4 x 5in)

  • 7.5 x 7.5cm (3 x 3in)

  • 5.0 x 5.0cm (2 x 2in)

  • 2.5 x 7.5cm (1 x 3in)

  • 2.5 x 5cm (1 x 2in)

  • 2.5 x 2.5cm (1 x 1in)

Has Restrata been used in conjunction with Negative Pressure Wound Therapy?

Restrata has been used in conjunction with Negative Pressure Wound Therapy. For best results, ensure that Restrata is adequately fenestrated and the pressure is reduced.

Should I remove partially resorbed Restrata?

Pieces of Restrata that are adherent to the wound should be left in place. Pieces that are non-adherent to the wound should be removed and the wound debrided. Re-apply Restrata as needed. 

Covora

How do I store Covora?

Covora has a two-year shelf life from the packaging date when stored at ambient temperatures. Refer to the expiration date on the product box for details. There are no special storage or handling requirements. Store at room temperature and avoid excessive heat or humidity.

Is there a specific requirement for applying Covora (i.e. top or bottom)?

There is no specific orientation required for application. Apply Covora with either side toward the wound bed. Reposition as necessary. 

Should I remove partially resorbed Covora?

Covora persists in the wound bed until completely degrading via hydrolysis. It is not meant to be removed. Trim any loose edges that may peel during the healing process, but do not disturb the product remaining in the wound bed. 

Can Covora be used with third-degree burns?

No, Covora is not indicated for use with third-degree burns. 

Cerafix

How do I store Cerafix?

Cerafix has a two-year shelf life from the packaging date when stored at ambient temperatures. Refer to the expiration date on the product box for details. Store at room temperature. Avoid excessive heat or humidity. Do not refrigerate.

On what size of defect can Cerafix be used as treatment?

Cerafix is indicated for defects of 4.9 in2 (31.7 cm2) or less in area. For example, 4.0 in x 1.2 in (10.0 cm x 3.1 cm) would be an acceptable defect size.

Is there a specific requirement for applying Cerafix (i.e. top or bottom)?

No, there is no specific orientation required for application. Apply with either side to the brain. 

Can I suture Cerafix?

Suturing is not required, but if desired, Cerafix can be sutured in place with tensionless suture material.

Can Cerafix be used on pediatric or pregnant patients?

Cerafix Dura Substitute device safety and efficacy has not been evaluated for pediatric and pregnant patients.

Contact a surgical account executive today!

Contact us today to learn more or request a product demonstration.
Revolutionizing Healing. Changing Lives.
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Cerafix®, Covora®, and Restrata® are registered trademarks of Acera Surgical Inc.
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