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Customer Service FAQs

Thank you for your interest in Acera Surgical. We hope this list of our most frequently asked questions helps you find the answers you need. If you have a question that is not answered below, please contact us at (844) 879-2237 for customer service support.

General

How do I order products?

For your convenience, there are several options available for placing orders.  

  • Email us at: orders@acera-surgical.com
  • Call a customer service representative at: (844) 879-2237 ext. 1
  • Fax your order to: (844) 879-2237
Is it necessary to schedule a product demonstration?

Because Acera products are based on revolutionary technology, it is recommended that an Acera representative conduct a live product demonstration and be available to answer any questions related to product application and use. To schedule a visit with an Acera representative, contact us at: (844) 879-2237

How do I find billing codes for Acera products?

Billing procedures will vary based on a variety of factors. For specific information on your product of interest, please contact our reimbursement group at: (844) 879-2237, ext. 705.

What is Acera's Return Policy?

Acera accepts returns so long as they meet our designated criteria. For full details, please see our Return Goods Policy

Note: FSS customers should refer to their specific contract for applicable returned goods policy details.

What product warranties does Acera offer?

Please see our Limited Warranty and Limitations of Liability Policy for full details on Acera's warranty policy. 

For questions about Restrata, click here.

For questions about Cerafix, click here.

For questions about Covora, click here.

Contact a surgical account executive today!

Contact us today to learn more or request a product demonstration.
Revolutionizing Healing. Changing Lives.
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Cerafix®, Covora®, and Restrata® are registered trademarks of Acera Surgical Inc.
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